The new e-TRAM 2.0 has a public environment (catalog of procedures and processing forms), and a "private" editing environment. This environment requires EACAT permissions and roles to be able to enter it.
Once you have requested the service, you will receive information by email with the data (URL and links to the Support portal) that will allow you to access the editing environment, after assigning the service role by the user manager EACAT, to be able to parameterize the procedures of your organization.
Then it will be necessary to adjust the catalog of procedures (adapting, if necessary, the proposal of existing files or activating new procedures in the catalog).
Specifically, it will be necessary to:
A) Register with EACAT within the «e-TRAM 2.0» service for the «catalog configurator» role for the users you consider.
The new e-TRAM 2.0 service improves security management, so that internal users of the catalog and forms manager of each entity must have the corresponding permissions in EACAT. Through the entity's user manager (via EACAT) the corresponding role and service can be registered.
For this purpose, the FAQ How can I assign the e-TRAM 2.0 service role to a user is available.
B) Take the corresponding processing tests
Once the role assignment is done, you must carry out any procedure from your public environment; you will be able to see how it reaches you directly in the entry register which, based on your configuration of MUX, with the time that it has been parameterized, will send you all the attachments to the register.
IMPORTANT: In the event that the information does not arrive within a reasonable time, you can contact your registration provider, and remember that the information (with all its available attachments) is available in your organization's EACAT registry (where you can download it).
C) Review the procedure catalog environment provided, and update the files that you deem appropriate.
e-TRAM 2.0 allows you to adapt the different procedure files, personalize their contents, change the downloadable procedure model for in-person processing that is offered, or create new files that point to existing e-TRAM 2.0 procedures (usually generic instances).
A procedure sheet can also be redirected to external procedures (for example, linking them to tax management bodies of the provincial councils, specific procedures of the Generalitat, AGE, etc. or even to the entity's own procedures, in the event that the entity also has its own platform).
Finally, remember that if the catalog offered by e-TRAM 2.0 does not suit you, the organization can choose to use its own catalog of procedures (and only maintain the redirects to the new 2.0 forms). How can I access the administration of the Catalog of Procedures?
You can find more details about how the procedures catalogue works in the section: Use of the service (e-TRAM 2.0: management of the procedures catalogue) of this same support portal.
D) Change the links on the corporate website to those of the new e-TRAM 2.0 solution.
This task requires the organization to incorporate links to the 2.0 procedures catalog on its corporate website, or, if applicable, to specific processing forms.
The URL of the 2.0 procedures catalogue will be informed by AOC, but you can also find it at the bottom of the electronic office services or transparency portal (procedures and procedures). Consult the specific FAQ: management of links to the web, office and transparency which includes examples of the tasks to be carried out in this regard.