Sometimes we have an active processing sheet but the processing form is deactivated. This has a direct impact on citizens who, when processing (the "start" button in the public environment):
And it generates an error screen for citizens in the processing environment:
This happens because the procedures are not correctly associated with the processing forms, and the file is visible but the associated processing form is not. Therefore, we need to adjust it.
To do this, first you need to check that the e-TRAM 2.0 procedures are correctly connected to your form, we will access the procedure file and check the “ Processing form ” section.
In the previous image, a green message appears because the form is correctly associated. If it were not correct, the message would be in red, and to resolve it, you will need to associate it with your form.
For more information about managing forms, there is a specific section in this same support repository.